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Roles & Responsibilities:
Lead the Upselling team, inspiring, equipping, and supporting them to achieve the
company’s lead convention, upgrade and upsell targets.
Implementation and delivery of upsell program and other customer-related technology in-
store, working closely with Ops lead in order to meet the required Customer retention and
Conduct effective resource planning to maximize the productivity of resources i.e. both
people and technology.
Structure Upselling campaigns by organizing leads, products, and staffing to maximize
conversion rates, revenue and margin.
Design and continually improve sales pitches, closing techniques, and objection-handling.
Own the Upselling budget, staffing and processes to maximize performance in a cost-
Ensure proper policies, process and quality controls are in place and adhered too.
Ensure the team maintains high quality standards, providing complete and accurate
information, following correct processes, and adhering to consumer protection principles in
Responsible for workforce management i.e. collaborate with the HR department in hiring
top quality talent and ensuring that the teams are motivated and engaged.
Development of team through coaching, mentoring, and launching learning and
Uphold data governance standards and ensure data is captured consistently and
appropriately across different touch points and channels.
Responsible for designing, tracking and reporting of call-centre analytical based statistics (i.e.
sales rates, costs, and customer service metrics) daily, weekly and monthly.
Collaborate with different cross functional teams in order to achieve business objectives.
Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates
per process requirements.
Conduct constant 1:1 meetings with associates to provide feedback and motivation.
Achieve Lead Convention Targets
|Experience||2 - 4 Years|
|Salary||3 Lac To 5 Lac P.A.|
|Industry||Manufacturing / Production / Quality|
|Qualification||Other Bachelor Degree|
|Key Skills||Process Excellence Service Delivery Product Development|
|Address||4 Laurel Lane|